This resumé is a special version for the web. I have removed some company names and some other information. Also, it has my personal touch. :-)
OBJECTIVE
Contribute to an organization that may sinergize with a bilingual (English / Spanish) and highly motivated professional with experience and able to solve problems, communication skills, and administration experience.
Sr Helpdesk Represntative (2006-Present) in a health related company with more than 5,000 employees. The IT department has 1,200 employees approximatelly nationwide.
Personal Trainer in a gym franchise (2004-2006). Provide assistence in exercise and nutrition to members that meet their individual needs and goals. Provide customer service to all members and guests
Information System Consultant (1997–2003). All-4-U Network, Dorado, PR. Served multiples clients, including pharmaceutical and bank industry as technical support specialist, instructor, programmer, webmaster and Sales Supervisor (Computers).
- Worked in projects like client migration, Y2K and Electronic Record/Signature (21 CFR Part 11).
- As Sales Supervisor (Computers), I coordinated and developed marketing strategies. Recruited, trained and motivated the sales force (8).
- Developed applications to meet the clients needs. Email and web site administración.
- Recognized for my extraordinary work by Managers, clients, users and work peers.
- Have evaluated and suggested changes for the technical service improvement, including hardware and software evaluation.
Technical Operations Supervisor (2001–2003). Telecomunications company, San Juan, PR. Make continous production job analisys. Provide solutions working with all parts impacted, including vendors.
- Developed procedures decreasing the response time and increasing the quality of service to the users.
- Planned, coordinated, and executed multiple simultaneous projects, including hardware/software inventory control and evaluation, relocation of users from four differents locations to a 5 level building, and POS systems updates.
- Support over eighty POS kiosks, incluyding Puerto Rico and Virgin Islands.
System Coordinator (1995–1997), System Operator I/II (1992–1995). Supreme Court of Puerto Rico, San Juan, PR. Act as a liason between users and the IT department central office, providing technical support and training.
- Able to integrate new technology to the existing infrastructure.
- Keep the internal systems security and administration, including backups.
- Received recognision for five years of service.
- Gainede the promotion to System Coordinator for my knowledge and performance.
Programming and System Technology GA Diploma (74 Credits). 1984–1986. Puerto Rico Technological Institute, Río Piedras, PR. Honor Student. Related courses: COBOL, BASIC, RPG II, Accounting, Statistics, operating Systems, and Systems Analisys and Design.
Natural Sciences (53 Créditos). 1982 – 1984. University of Puerto Rico, Carolina, PR. Courses: Calculus, Chemistry, Physics, Biology.
OTHER EDUCATION
| 2000-2001 | Instituto Jesucristo es el Señor - Theology | Vega Alta, Puerto Rico |
| 1983-1986 | Colegio Pentecostal Mizpa - Theology | Río Piedras, Puerto Rico |
| 1980-1982 (1ra Clase Graduanda) |
Gilberto Concepción de Gracia (Villa Fontana III) High School | Carolina, Puerto Rico |
| 1979-1980 | Julio Vizcarrondo Coronado High School | Carolina, Puerto Rico |
| 1977-1979 | García Cepeda Middle School | Río Piedras, Puerto Rico |
| 1976-1977 | Valle Arriba Heights Middle School | Carolina, Puerto Rico |
| 1970-1976 | Gaspar Vilá Mayáns Elementary School | Río Piedras, Puerto Rico |
I would like to contact my old peers. If you are one of them or you know some, let me know.
• Pilates
• Stretching Workshop
• ISSA Certified Personal Trainer
• Microsoft Certified Professional (MCP). Sep 2002.
• MCP Courses: MOC 2073 Programming a Microsoft SQL Server 2000 Database (May 2003). MOC 2071 Querying Microsoft SQL Server 2000 with Transact-SQL (May 2003). MOC 2153 Implementing a Microsoft Windows 2000 Network Infrastructure (April 2003). MOC 2152 Implementing Microsoft Windows 2000 Professional and Server (March 2003)
• MCSA Certification Courses. May–Oct 2002.
• SQL 2000 Server Administration Hands-On Lab. Jun 2002. Microsoft para Socios de Negocios.
• MS Access 2000 Intermediate & Advanced. 2001. DRC.
• dBASE III Plus. Mar 1988. Computer Gallery, Inc., Hato Rey, PR.
• Others: Netscape Communicator Messenger/Calendar (1999). Windows 95/Word 97 (Sep 97). WordPerfect 5.1/DOS 5.0 (Sep 92). cGMP (Current Good Manufacturing Practice); Documentando Investigaciones Farmacéuticas; cGMP: Preparándonos para una Inspección del FDA (1999). Time Management (2002). InterviewManagement (2001). Closing Sales (1998). Sign Language I.
Personal Computers:
• Windows 3.11/95/98/NT 4.0/2000/XP, MS-DOS 2.1/3.0/3.3/6.22
• Visual BASIC/QBASIC/GW-BASIC, Access 97/2K/XP, Clipper, dBASE III+
• HTML, FrontPage 2000, Hot-Dog Pro, Dreamweaver
• MS Office 97/2000/XP, MS Project 98, WordPerfect
• Others: Track-IT!, Norton Ghost (Disk Imaging), ITS, WRQ Reflection®/AS400 configuration, Messenger, Anti-Virus Software, cc:Mail, PCTools, Compuclerk, Michie’s software.
Mainframes:
• Unisys A-4FCP (WFL, Sistemas Operativos, CANDE y LINC15)
• IBM 34 & 36 (COBOL, BASIC, RPG II y Utilitarios), IBM 3742
• BURROUGHS B1955 (COBOL), BURROUGHS B9498 Tape Drive
